Shipping Policy

Last updated: August 9, 2025

1) Processing & Cut-off

  • Orders are processed within 1–3 business days (Mon–Fri, excluding US federal holidays).
  • Cut-off: Orders placed before 2:00 PM MT process the same business day; after 2:00 PM MT process the next business day.
  • We do not process or ship on weekends or US federal holidays.
  • You’ll receive an order confirmation and a shipping confirmation with tracking when your parcel ships.

2) Shipping Speed & Cost

  • Free Shipping on all orders (no minimum).
  • Standard delivery after dispatch: US/UK/CA 7–15 business days; AU/NZ 8–18 business days.
  • We do not currently offer expedited or weekend delivery services.
  • Timelines are estimates and may vary due to carrier delays, weather, customs, or peak seasons.

3) Service Regions & Transit Notes

We ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

United States
Contiguous US (lower 48): 7–15 business days.
Alaska/Hawaii/US territories & PO Boxes: may add +2–5 business days (USPS used where applicable).

United Kingdom
Mainland UK: 7–15 business days.
Remote areas/Highlands/Islands: may add +2–5 business days.

Canada
Major provinces: 7–15 business days.
Territories (YT/NT/NU) & remote areas: may add +2–5 business days.

Australia
Metro/most states: 8–18 business days.
Remote WA/NT & PO Boxes: may add +2–5 business days (Australia Post where applicable).

New Zealand
Metro: 8–18 business days.
Rural delivery (RD): may add +2–5 business days.

Typical carriers (subject to change):
US: USPS/UPS · UK: Royal Mail/DHL/Evri · CA: Canada Post/UPS · AU: Australia Post/StarTrack · NZ: NZ Post

4) Tracking

  • A tracking number is emailed once your order ships.
  • Please allow 24–48 hours for tracking to update after label creation.

5) Address Accuracy & Changes

  • Ensure your shipping address is complete and accurate at checkout.
  • To request a change, email support@qkausa.store within 1 hour of ordering (include Order #).
  • Orders shipped to an incorrect address provided by the customer may not be eligible for replacement/refund.

6) PO Boxes & Remote Areas

  • We can ship to PO Boxes in select regions via postal carriers; delivery may take longer.
  • Remote/rural addresses may add +2–5 business days to the estimates above.

7) Undeliverable, Refused, or Unclaimed Parcels

  • If a parcel is returned as undeliverable/refused, we’ll contact you to arrange reshipment.
  • Additional reship fees may apply if the original address was inaccurate.

8) Lost or Delayed Parcels

  • If tracking shows no movement for 10 business days after dispatch, contact us at support@qkausa.store.
  • Lost-in-transit claims must be filed within 30 days of the ship date.

9) Duties, Taxes & Import Fees (International)

Unless otherwise stated at checkout, orders ship DAP/DDU (duties & taxes unpaid). Import VAT/GST and duties may be collected by the carrier on delivery per your country’s rules.

10) Pre-orders & Split Shipments

  • Pre-orders ship based on the estimated window shown on the product page.
  • Items may ship separately at no extra cost to speed delivery.

11) Free Returns (Summary)

We accept returns for both defective and non-defective products within 30 days of delivery.

Return shipping is free for eligible orders in the US, UK, CA, AU, and NZ. A prepaid return label is included in the package. If a label cannot be provided for your location, we will reimburse the standard tracked postage upon receiving a valid receipt.

Refunds are processed within 7 days after we receive your return.

Please request a Return Merchandise Authorization (RMA) by contacting us at support@qkausa.store before sending anything back.

12) Support

Email: support@qkausa.store
Phone: +1 (505) 445-3456